Describe the trip, not just the company name
Were you a taxi passenger, riding an MBTA bus, on the Green Line or commuter rail, or traveling on a coach or school bus? Tell us whether you were seated, standing, boarding or getting off. Describe a collision separately from a sudden stop or fall. The precise account helps the medical professional understand what to assess and helps the claim handler identify the right incident.
Taxi passengers and rideshare passengers have different records
For a taxi trip, keep a receipt, cab or vehicle number, operator information and any claim reference. For an Uber or Lyft trip, our rideshare resource explains the useful app and trip details. Do not assume a taxi and a transportation-network ride use identical insurance arrangements. We can ask for the information needed for billing without claiming to decide the carrier’s responsibilities.
Bus, trolley, light-rail and train incidents
Note the route or line, direction, station or stop, approximate time and whether an incident report was made. A vehicle number or report reference can be helpful when available. Give medical professionals the relevant physical details: you were holding a rail, fell into a seat, struck a surface or were already seated when the event occurred. An operator’s incident number is not proof of a particular injury.
Do not assume ordinary passenger-car PIP applies
Taxi, public-transit, school-bus and rail cases can involve different claim pathways. Ask the operator’s claim representative, your own insurer or your attorney who should handle medical bills and whether deadlines apply. This page does not establish eligibility, legal notice requirements or a promise that an operator will pay. Our team can explain our office’s billing requirements and costs before you decide about care.
Follow-up after the initial medical assessment
Bring discharge paperwork, imaging reports and instructions from clinicians who have already evaluated you. Tell Dr. Cordima what remains difficult: turning your head, sitting, reaching, walking or sleeping. The examination helps determine whether care for a musculoskeletal complaint here is appropriate or another evaluation is needed. Our office is independent of MBTA, taxi companies, school transportation providers and other operators.